Borchert Map Library Training Documents:

Information Access and Delivery Services (IADS) is the University Libraries department that encompasses Circulation, Stacks Maintenance (shelving), etc. Though we are not technically part of IADS, the work we do (checking items out to patrons, re-shelving items, etc.) is IADS work.

IADS Student Training

 

Aleph is the catalog and circulation program we use to keep track of books and maps, check them out to patrons, etc.

Aleph Breeze Training

 

Library of Congress (LC) call numbers are the system we use to organize our books and most of our maps (Foregin Topographic Maps and Thematic Maps, for example)

There are a few slides here where you will have to click the right arrow at the bottom of the screen to advance to the next slide...

LC Call Numbers UMConnect Training

 

Please view each of the following Customer Service training sessions -- let me know if you have any questions.

Approachability

Interactions with Users

Diffusing Difficult Situations